top of page
FAQ: FAQ

FAQ

What Programs do TimBoTV Offer?

We currently provide 1000’s of Streaming Channels with plans starting @ $14.95 Monthly.

Do You Offer In Theater Movies?

In Theater Movies will be added approximately 30 days after release date. We have a Library of over 50,000 movies. Movies are added to Library constantly. 

How Can I Watch the TimBoTV App?

You will need a minimum of 50mbps of internet speed to stream Live TV successfully…a Streaming Device may be required.

How do I pay?

We offer 2 options:

  • Zelle  TimBoTV 678-508-6140

  • Venmo @payTimBoTV

Does your service ever go off-line

Yes we have a 97% up rate, however we also recognize that the 3% can occur at a inconvenient time for you the customer. When this occurs our technical team will immediately go to work to resolve the issues to bring the service back online. 

How do I know if my payment has been credited?

We ask respectfully to always put your Username on the TimBoTV account in the notes of, Zelle and Venmo and your payment will be credited appropriately (PAYMENT IS NOT INSTANT) also on your TimBoTV App your expiration date will change. It could take up to 3 days before the app updates. There will not be any interruption of service… Lastly if you pay by Cash App once payment has been credited, we reply back through Cash App with (👍🏽) 

No…you will only be charge for the cost of your plan.

Why is the Service so Low?

Unlike major cable and satellite providers our overhead is minimum. We deliver your service over the internet our service lacks the need for costly rental equipment charged to you monthly.

Is there a Contract?

No

Are There any Hidden Cost?

What are Customer Support hours?

Monday-Thursday 9am-9 pm EST

Friday-Saturday 9am-6 pm EST

(Closed Sunday)

How can I contact Customer Support?

470-231-6523 (Text Only)

If I have AT&T Internet, is there anything I need to do differently?

Yes...follow these instructions

AT&T SECURITY PROCEDURES

*Step 1. Open the AT&T Smart Home Manager App.

*Step 2. Click on Home Network Hardware.

*Step 3. Click on Advanced Settings.

*Step 4. Click on Firewall Tab.

*Step 5. Click on Security Options.

*Step 6. Click on User Disable Security Options.

*Step 7. Close the AT&T Smart Home Manager App.

*Step 8. Return to TimBoTV App.

Do you offer Money Back Guarantee?

Yes…3 Day Money Back Guarantee!!

After I submit my order how long will it take before my account is active?

Your account will go online within 1 to 3 hours after your payment is received. (Any new orders received outside of customer support hours will be placed online the following day before 3pm) You will be emailed your login credentials. Instructions on how to install the TimBoTV App is located on the TimBoTV website…occasionally we may go beyond that time slot, if we do you will be notified via text message with the estimated time that your account will go online!!

Do I get the Netflix App on TimBoTV App?

No

If you receive an "Invalid" message while trying to log into the TimBoTV App please try these tips.

A. If you are using a device (Firestick) to view the TimBoTV App please verify you have internet connection on the device.

B. Verify that you have the correct login credentials.

C. Log out then log in again.

D. Lastly, delete the app, then reinstall it.

bottom of page