FAQ
What Programs do TimBoTV Offer?
We currently provide 1000’s of Streaming Channels with plans starting @ $14.95 Monthly.
Do You Offer In Theater Movies?
In Theater Movies will be added approximately 30 days after release date. We have a Library of over 50,000 movies. Movies are added to Library constantly.
How Can I Watch the TimBoTV App?
You will need a minimum of 50mbps of internet speed to stream Live TV successfully…a Streaming Device may be required.
How do I pay?
1)Mail in Option:
PO Box 81802
Conyers Ga. 30013
Payable to:
The TimBo Company LLC
Please text a picture of the payment before you mail it to 470-231-6523 the payment will be updated at that time to avoid any interruption of service.
2) Bill Pay… If you currently have Zelle your bank also offers Bill Pay (you will have set it up with your bank… for clarity Bill Pay is not Zelle)
A) When it ask for the Company or Name please enter The TimBo Company LLC
B) When it ask for the account number, enter your Username only, no additional information.
C) When it ask you for the zipcode enter 30013… if it ask you for a phone number and address enter:
678-508-6140
PO Box 81802, Conyers Ga 30013
D) When it ask you for the reason for payment. Write your Username only, please DO NOT write words like (Cable Bill, FireStick, TimBoTV Streaming Service… ect) in this section. (If you would like the payment updated after you complete the transaction, please text a picture of the receipt to 470-231-6523 include the Username to be credited)
This option can be use as a manual one time payment monthly (preferred) or automatic payment monthly.
If you setup auto payments (allow 7-10 days before your expiration date) to avoid any interruption of service.
3) Quick Book Billing ($3 Fee)
Please Note if you already use QB billing do not send us the payment, we need to invoice you.
Provide us with this information (text it to 470-231-6523)
A) your email address
B) your cell number
C) your Username only
D) the amount you would like to pay
…this option allows you to pay via Credit or Debit Card or ApplePay.
4) Venmo ID:
@TheTimBoCompanyLLC, please only write your Username in the memo section or leave it blank. Please note… please double check before you send your payment. If you send your payment to the wrong ID, we are not responsible for your error.
5) Chime ID:
678-508-6140 (enter phone number first, there are multiple similar accounts)
$Tim-Richardson-26
please only write your Username in the memo section or leave it blank.
(Please Note) Double check before you send your payment. If you send your payment to the Wrong ID, we are not responsible for your error.
PS: Venmo and Chime are friend to friend payment platform and they have limit daily transactions.
Does your service ever go off-line
Yes we have a 97% up rate, however we also recognize that the 3% can occur at a inconvenient time for you the customer. When this occurs our technical team will immediately go to work to resolve the issues to bring the service back online.
How do I know if my payment has been credited?
We ask respectfully to always put your Username on the TimBoTV account in the Memo section of the payment Option you choose. Your Payment will be credited appropriately (PAYMENT IS NOT INSTANT) also on your TimBoTV App your expiration date will change. It could take up to 3 days before the app updates. There will not be any interruption of service…
No…you will only be charge for the cost of your plan.
Why is the Service so Low?
Unlike major cable and satellite providers our overhead is minimum. We deliver your service over the internet our service lacks the need for costly rental equipment charged to you monthly.
Is there a Contract?
No
Are There any Hidden Cost?
What are Customer Support hours?
Monday-Thursday 9am-9 pm EST
Friday-Saturday 9am-6 pm EST
(Closed Sunday)
If I have AT&T Internet, is there anything I need to do differently?
Yes...follow these instructions
​
AT&T SECURITY PROCEDURES
*Step 1. Open the AT&T Smart Home Manager App.
*Step 2. Click on Home Network Hardware.
*Step 3. Click on Advanced Settings.
*Step 4. Click on Firewall Tab.
*Step 5. Click on Security Options.
*Step 6. Click on User Disable Security Options.
*Step 7. Close the AT&T Smart Home Manager App.
*Step 8. Return to TimBoTV App.
Do you offer Money Back Guarantee?
Yes…3 Day Money Back Guarantee!!
After I submit my order how long will it take before my account is active?
Your account will go online within 1 to 3 hours after your payment is received. (Any new orders received outside of customer support hours will be placed online the following day before 3pm) You will be emailed your login credentials. Instructions on how to install the TimBoTV App is located on the TimBoTV website…occasionally we may go beyond that time slot, if we do you will be notified via text message with the estimated time that your account will go online!!
Do I get the Netflix App on TimBoTV App?
No
If you receive an "Invalid" message while trying to log into the TimBoTV App please try these tips.
A. If you are using a device (Firestick) to view the TimBoTV App please verify you have internet connection on the device.
B. Verify that you have the correct login credentials.
C. Log out then log in again.
D. Lastly, delete the app, then reinstall it.